Customer Service Interview Questions

Are you looking for a customer service job? Be ready to talk about your skills and experience during the job interview. Prepare by practicing answers to the interview questions on this list:

• Tell me about your previous work experience in customer service. 
• Why would you be a good fit for our company as a customer service rep? 
• What do you know about this company's products and services? 
• What makes you a great candidate for this customer service rep job in particular? 
• What do you enjoy about working in customer service? 
• What are your strengths and weaknesses when interacting with customers? 
• What have you done to be a better customer service representative? 
• What have you done at your present/last company to increase revenues, reduce costs or save time? 
• Tell me about a time when you helped resolve a particularly difficult customer issue. 
• Talk about a time when you were unable to help a customer. What was the issue and how did you handle the situation? 
• What type of customer service systems have you used? What is your level of familiarity with them? 
• Do you consider yourself a team player? 
• What type of organizational structure have you worked within previously? 
• What type of organizational structure suits you best? 
• What have you done recently to improve your skills as customer service rep? 
• What type of schedule are you looking to work?
• Would you be available to work additional shifts?